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| Return Policy |
Merchandise must be returned within seven (7) days in
unused, like-new, 100% saleable condition and in
original manufacturers packaging. A copy of the original
customer receipt must accompany all returns.
To return your product please an send email to
customersupport@epinoyhomedepot.com within 48 hours upon
receipt. Please specify your name and order number with
a brief description of the need for the return. The
customer is responsible for the shipping cost. No
returns will be accepted without a confirmation e-mail
and no refund will be given without prior authorization
of return.
Furnitures &
Appliances
If there are damages or factory defect upon delivery,
kindly not accept the product. In case the product is
accepted no refunds can be made but we will have the
manufacturer fix the item the soonest possible time or
have the product replace.
Gift Cards
Gift Cards cannot be exchanged or returned for cash,
check or credit.
Changing or
Cancelling Your Order
If you have placed an order that you wish to cancel,
please contact our Support Group at +632 701-2868 or
+632 381-8481 or email
customersupport@epinoyhomedepot.com before delivery
date. However, any changes you make may affect the
estimated delivery date for your order.
Refunds
- If the order is cancelled 48 hours before the delivery
date, client will get a refund of the full amount
including delivery charge.
- If the order is cancelled by the client 24 hours
before delivery date, client will get refund of 50% of
the total amount
- If the order is cancelled by the client after the
products has been delivered, no refund will be made
Damaged and/or
Defective Items
We make sure that the product is 100% new and in good
order and condition before we deliver. We require your
recipient to thoroughly inspect the product before
he/she receives it.
If upon inspection the recipient finds that the product
has defects or is not in good order and condition, then
DO NOT ACCEPT the item and return it to
ePINOYHOMEDEPOT.COM for immediate refund and or
replacement.
For Appliances & Electronics, if the item has a damaged
or defective part, we recommend that for a faster
response, please contact the service center of the
manufacturer or distributor, Contact numbers of the
manufacturer are usually listed in the product manual
that came with the item. Product must be in its original
delivery condition. However, if you have problem
identifying the manufacturer, please call +632 701-2868
or e-mail us at customersupport@epinoyhomedepot.com
Other Guidelines
Delivery fees are non re-fundable. ePINOYHOMEDEPOT.COM
may charge administrative, and bank cable charges
depending on return circumstances.
ePINOYHOMEDEPOT.COM is a retailer and not a manufacturer
of products sold in its site. Liability of ePINOY HOME
DEPOT.COM arising from the sale of any product from its
site shall be limited to the price of the products
ordered.
ePINOYHOMEDEPOT.COM reserves the right to limit or
refuse to accept the return of merchandise at any time
and for any reason.
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